Shipping policy

Shipping Policy

 Thank you for visiting and shopping at ADs Grotto. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

SHIPPING PAID FOR DOES NOT PERTAIN TO PROCESSING TIMES. ONLY ONCE WE HAND IT OFF TO USPS. IF YOU PAY FOR PRIORITY THAT IS ONLY FOR ONCE HANDED TO USPS.

 

 Shipment processing time

 All orders are processed within 1-3 business days UNLESS STATED OTHERWISE. Orders are not shipped or delivered on holidays. ANYTHING STATED AS A “RESTOCK” WILL TAKE 5-7 BUSINESS DAYS!

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipment to P.O. boxes or APO/FPO addresses 

ADs Grotto ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

ADs Grotto is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, Stolen, or Held Packages:

Ownership of packages turned over to USPS and UPS transfers to the buyer. We are not responsible for Stolen, lost, or held packages.